Refund and Returns Policy

Welcome to Purrr’s refund and returns policy. We want you and your cat to be happy with every order. Our return window lasts 7 days from the date you receive your delivery. If more than 7 days pass, we can’t offer a refund or exchange.

Eligibility Under Our Refund and Returns Policy

To qualify for a return, your item must be unused, unwashed, and in its original condition. It needs all original tags and packaging intact. We also ask for a receipt or proof of purchase, like your order number or confirmation message.

Non-Returnable Items

For hygiene and safety reasons, we can’t accept returns on grooming products, cat food and treats, or litter once opened. Items marked as final sale or clearance are also non-returnable.

Damaged, Defective, or Wrong Items

Did you receive a damaged, defective, or incorrect item? Contact us within 48 hours of delivery. Share your order number and photos of the item. We’ll arrange a free replacement or a full refund, whichever you prefer.

How to Start a Return

Message us with your order number and the reason for your return. Once we approve your return, we’ll arrange pickup or ask you to send the item back. We’ll guide you through the next steps.

Refunds and Exchanges

Since you pay by Cash on Delivery, we issue refunds via bank transfer or mobile wallet, like EasyPaisa or JazzCash. We process approved refunds within 5-7 business days. We’re also happy to exchange an item for a different size or colour, subject to availability. Contact us within your 7-day window to arrange an exchange.

Return Shipping

If the return happens because of our error — a wrong, damaged, or defective item — we cover the return shipping cost. For other returns, you’re responsible for return shipping unless we agree otherwise.

Questions about our refund and returns policy? Reach out through the contact details on this website, or browse our shop to find your cat’s next favourite thing. You can also read more about general consumer protection practices online.